Shipping and Return Policy

Effective Date: 15/04/2023

Thank you for shopping with us at Luromi. We want to ensure that you have a seamless and satisfying experience when purchasing sex toys from our website. This Shipping, Return Policy explains our processes and guidelines regarding shipping and returns. By making a purchase on our website, you acknowledge and agree to the terms outlined below.

  1. Shipping:

1.1. Shipping Methods and Timelines: We offer shipping around the world. The estimated delivery time may vary depending on your location and the shipping method selected during checkout. We strive to process and ship orders within 1-2 business days after payment confirmation.

1.2. Discreet Packaging: To ensure your privacy, all orders are shipped in plain, unmarked packaging. The packaging will not disclose the nature of its contents .

1.3. Shipping Costs: Shipping costs will be calculated and displayed during the checkout process based on your order’s weight, destination, and selected shipping method.

1.4. Customs and Import Taxes: For international orders, please note that you may be responsible for paying customs duties, taxes, or other fees imposed by your country’s customs authorities. We are not responsible for any additional charges incurred during the customs process.

  1. Returns:

Please read all product descriptions, ingredient lists, and measurements carefully before you buy and feel free to contact us with any product related questions if you are unsure about your selection. We are unable to cancel and refund orders after they have been processed.

Because of the intimate nature of our products, we are unable to accept returns or exchanges on products purchased.

We ask you to check all products immediately upon receiving them to ensure that everything is in good working order and that you have received exactly what you ordered. If you find a manufacturer defect in any product we sell, we will replace it with the same item. Items sold on our website are entitled to a six-week warranty for manufacturing defects. The terms of the product protection are subject to change at the discretion of
our team

  1. Contact Us: If you have any questions or concerns regarding our Shipping and Return Policy, please contact our customer support team at We are here to assist you and provide further clarification or assistance as needed.

Please note that this policy is subject to change without prior notice. We recommend reviewing this page periodically for any updates or modifications.

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